Privacy Policy

Last updated: January 2024

Introduction

cosmic-snow respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect and process information when you use our website or services.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Driver's licence information for rental verification
• Payment information when completing transactions
• Booking preferences and rental history
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use your personal data for the following purposes:

• Processing and managing vehicle rental bookings
• Communicating about reservations and service updates
• Verifying identity and rental eligibility
• Improving our services and website experience
• Complying with legal obligations
• Preventing fraud and ensuring security

Legal Basis for Processing

We process your personal data based on:

• Contract performance when you make a booking
• Legal obligations we must comply with
• Legitimate business interests where appropriate
• Your consent where specifically requested

Data Sharing

We may share your information with:

• Service providers who assist with our operations (payment processors, IT services)
• Insurance companies when required for rental coverage
• Law enforcement or regulatory bodies when legally required
• Professional advisors including lawyers and accountants

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Rental records are typically retained for seven years in accordance with Australian business regulations.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

International Transfers

Your data may be transferred to and processed in countries outside Australia. When this occurs, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us:

cosmic-snow
42 Harbour Drive
Sydney NSW 2000
Australia

Email: [email protected]